Terms andConditions.

Website enquiries and bookings

Submitting a contact form is an enquiry and is not a confirmed booking. Availability, the selected program, total price, inclusions, payment schedule and cancellation conditions become binding only when they are confirmed in writing by the team and accepted by the guest.

Information on the website is provided in good faith and may change as accommodation, transport, weather, swell and local conditions evolve.

Participation and safety

Guests must provide accurate information about age, swimming ability, health conditions, allergies and surf experience that could affect safe participation. Instructions from coaches and local staff must be followed. An activity may be changed, moved or cancelled when conditions are unsuitable or safety requires it.

Surfing and outdoor activities involve inherent risks. Guests are responsible for suitable travel insurance, including the activities they plan to join, medical care, cancellation and personal belongings.

Travel documents and conduct

Guests are responsible for passports, visas, entry requirements and arriving at agreed meeting points on time. Respectful conduct toward staff, other guests, local residents, accommodation and equipment is required.

Payments, changes and cancellations

Any deposit, balance date, refund rule or cancellation charge will be stated in the written booking confirmation. Contact the team as soon as possible if travel plans change. Where Nalu must alter a confirmed service, the team will explain the available alternative or remedy based on the circumstances and applicable law.

Website content and liability

External links are provided for convenience. Nalu does not control third-party websites. Nothing in these terms excludes rights or liability that cannot legally be excluded. Questions about a booking or these terms can be sent to [email protected].